DELIVERY

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Delivery is free on all purchases over £20. We aim to deliver your products in 1 - 2 working days, using either Royal Mail 1st Class post or UPS for heavier orders. 

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Orders under £20 are charged at a flat rate £3.95 delivery fee.

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Please see below for information specific to the delivery of cages.

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Cage Delivery

 

Cages are Delivered is by APC Overnight Couriers (https://apc-overnight.com/receiving-a-parcel/tracking)

We aim to dispatch all orders received by 2pm the same day with delivery the following day.  We delivery Monday to Friday and will provide Pin Point tracking information for all cages after dispatch so you can follow your parcels delivery.

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If you purchase more than one cage, it will be sent on a pallet due to weight  Tracking is not provided for pallet delivery, but a 9am - 5pm named day service will be provided. We will contact you if a pallet delivery is necessary before dispatch. You are welcome to request a pallet delivery at no extra cost if you prefer it. ​Cages delivery is a signed for delivery service so please make sure someone will there to receive the delivery. Please check the order for any obvious damage at the time of delivery and then sign for the item or pallet as damaged and let us know immediately. We ask that any missing parts or internal damages are reported with 5 days and we will resolve the issues at the time you raise them. 

 

There may be a surcharge to deliver to some Scottish areas and offshore. We don't currently ship outside the UK.

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Returns and Refunds

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We want you to be completely satiusifed with your purchase. If you are not happy with your product and would like to return an item please contact us for more details. All returns for damaged items are handled on a case by case basis. This does not affect your distance selling rights. Please note that all cages are covered by a 30 manufactuers guarantee from Little Zoo and Liberta.
 

• We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

 

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Only regular priced items may be refunded, sale items cannot be refunded​

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